Terms and Conditions
Terms and Conditions
These terms and conditions apply to the Az-Ai website located at www.az-ai.com. Please read the ‘terms and conditions’ carefully.
By visiting and/or using the site in any way, such as browsing products or placing an order, you agree to be bound by these terms and conditions. Please read these conditions carefully. If you do not wish to be bound by these conditions, do not access, or use the Az-Ai website.
Product Availability
Sometimes, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third-party fulfilment provider’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
If you’re interested in a piece of jewellery that is currently on back order, email us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Pricing
In rare cases, data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. Such errors are not binding on Az-Ai and may be adjusted by Az-Ai at any time.
Az-Ai reserves the right to correct all errors. If an order is placed with a product’s lower listed price than the actual price, Az-Ai will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. Our prices are also subject to change without notice. Az-Ai apologizes for any inconvenience that this may cause.
For any jewellery that need certification for more than 2 stones, additional cost implies
We do not negotiate prices on our products and all our prices are final.
Payment Information
We accept credit card payments. After you have selected your jewellery and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorize us and our third-party payment processors to charge the amount of the order to your selected payment method.
Your Account and Order
When you access or use the Az-Ai website or your personalized Az-Ai account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. You are further responsible for all activities that occur under your personal account and your password. If you are under the age of 18 years old, you may use az-ai.com only under the guidance and direction of a parent or guardian. Please note that Az-Ai reserves the right, in its sole discretion, to refuse service, terminate accounts, remove, or edit content or cancel orders.
In the case where a customer files a chargeback, Az-Ai has the right to recover its direct and indirect costs, and cancel any promotional items, free shipping, or other benefits, as determined in Az-Ai’s sole and absolute discretion.
Shipping
The status of a product and an estimated ship by date for each design is provided on the product page. You can expect in-stock jewellery to ship within 4 business days. All bespoke pieces will take between 4-6weeks to be shipped.
Az-Ai does not deliver on weekends or holidays. Orders cannot be shipped to a P.O. box.
Az-Ai delivery incurs charges based on the local (within United Kingdom) and international destinations. The charges are as follows:
S. No. | Send To | Charges | Remarks |
1. | Within United Kingdom | 0.00
20.00
| If billing amount is equal or more than 250 GBP & delivery is within United Kingdom
If billing amount is below 250 GBP & delivery is within United Kingdom |
2. | Anywhere within Europe | 40.00 |
|
3. | USA | 50.00 |
|
*Any product above 1000 GBP shall incur insurance charges as per current rates.
Signature Requirements for Delivery
For your protection, Az-Ai insures and registers all items for their full value. Az-Ai requires that all deliveries must be made to a physical business or home address only – we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery of orders exceeding £500 in value.
Returns, Exchanges & Resizes
Returns
Az-Ai accepts returns of in-stock jewellery, made to order jewellery, engagement, and wedding designs within 30 days of delivery for an exchange. A £200 recycling fee will be deducted from each engagement ring exchange. Any other return will be exchanged at cost unless you have requested to have your refund applied to a non-refundable Az-Ai digital gift card. Your jewellery must arrive to us unworn, unused, and in its original condition and packaging to be eligible for an exchange. Engraved items are eligible for return or exchange; however, the engraving fee is non-refundable. Misused jewellery or jewellery altered by a third-party jeweller is not eligible for return.
Resizes
• In case your engagement ring or wedding band isn’t the perfect fit, we offer one complimentary resize up to one full size up or down, by the quarter, half or full size (2 sizes up or down by the half or full size in European and UK sizes).
• If you’re unsure of your ring size, view our Ring Sizer on site.
• If your engagement ring resize request is outside of one full size, you may need to return or reset your ring.
• Infinity bands cannot be resized and must be returned and repurchased in the correct size.
• Please reach out to contact@az-ai.com to initiate the resize, return, or reset process.
Cancellation of Products
Az-Ai reserves the right to cancel products or services to any customer for any reason at any time. The customer’s sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.
Cancellation Right (European Union and United Kingdom)
If you ordered from a country of the European Union or from the United Kingdom, you have the right to withdraw from your contract with us within 14 days without stating any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order. To exercise the statutory right to cancel you must inform us by contacting us via contact@az-ai.com. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Without prejudice to your statutory right to cancel, we offer you the option of returning items ordered from theaz-ai.com website within 30 days of you receiving them. This return option allows you to return items to us, even after the 14-day cancellation period has expired. Please note, all returns remain subjective to our returns policy and discretion.
Comparison Purchasing
We do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the others. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewellery item, please contact one of our diamond and jewellery experts at contact@az-ai.com, and we would be happy to help you make your choice.
Information on Our Site
Az-Ai is committed to providing current and accurate information on our web site, email, chat, and telephone communications. However, we do not, warrant that this information is always correct, accurate or complete.
Information that we communicate is not a binding contract and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed because of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices.
Products may appear on the Az-Ai website larger or smaller than their actual size. Given the variation in computer monitor settings, colour and size may vary slightly when viewing product photographs. In compliance with industry standards and FTC regulations, carat total weight may vary by 0.05 carats from stated weight. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
Az-Ai retains the full unrestricted rights to all jewellery designs, whether custom or standard, and may choose to market or sell jewellery based on such designs.
All representations including representations regarding gemstone origin, recycled content of precious metals, and estate information, are provided to the best of Az-Ai’s knowledge and without guarantee or warranty of any kind.
Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Az-Ai has the sole discretion to terminate and bar specific website users or Az-Ai account holders who under appropriate circumstances are determined to be repeat infringers. Az-Ai further reserves the right to limit access to this website and/or terminate the account of any users whom Az-Ai reasonably suspects to have infringed any intellectual property rights of others, whether there is any repeat infringement.
Feedback and Submissions
You acknowledge and agree that any feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Az-Ai, or the Az-Ai products or services that are provided by you to Az-Ai in any form are non-confidential and upon submission, shall become the sole property of Az-Ai. Az-Ai shall own exclusive rights, including all intellectual property rights to said feedback and submissions, and shall be entitled to the unrestricted use and dissemination of the feedback and submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Az-Ai and its affiliates and sublicensees the right to use the name that you submit in connection with such content if they so choose. You represent and warrant that (a) you own and control all the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not and does not violate any rights of or cause injury to any person or entity.
Verification
Az-Ai evaluates the business operations and sourcing practices of Suppliers prior to engaging with them to better understand the risks of modern slavery in that Supplier’s operations. This evaluation includes an assessment of Supplier-provided data of their sourcing practices and business operations, as well as a review of other information available to and requested by Az-Ai.
Certification
Any jewellery that needs certification for more than two stones can be done at an additional cost.
Disclaimer of Warranties
This site, the content contained therein, and the products provided in connection therewith (the “products”) are provided on an ‘as is’ and ‘as available’ basis. Az-Ai makes no representations or warranties of any kind, whether express or implied, as to the operation of this site or the information, content, materials, or products included on it. You expressly agree that your use of this site is at your sole risk, by your own free will, and that you are solely responsible for any consequences arising from this use. without limiting the foregoing, Az-Ai disclaims all warranties, whether expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on the site. Az-Ai does not warrant that this site, its servers, or its electronic communication are accurate, reliable, complete, current, or free of viruses or other harmful components.
Limitation of Liability
In no event shall Az-Ai, its directors, members, employees, affiliates, or agents or any other party involved in creating, producing, or delivering the Az-Ai products be liable to you or any third party for damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, special, punitive and consequential damages or other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in contract, tort, or otherwise, including negligence, arising out of or in any way connected with or resulting from the use of our site, the products, the services or the content contained in or accessed through the Az-Ai site, or that results from the reliance by user on any information obtained from Az-Ai, including any error or omission regarding listed diamond origin, any mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission or any failure of performance of the Az-Ai site, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Az-Ai’s programs or services, even if Az-Ai is expressly advised of the possibility of such damages, or even if the loss, damage or expense was caused by Az-Ai, its directors, members, employees, affiliates or agents. in no event shall Az-Ai’s liability be greater than the price you paid for the product or service that is the basis for the claim.
Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations regarding the exclusions of implied warranties.
Indemnification
You agree to defend, indemnify, and hold harmless Az-Ai, its independent contractors, service providers and consultants, and its parents, affiliates, and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, expenses and costs (including without limitation reasonable attorneys’ fees and court costs), arising out of or relating to your breach of these Conditions or your access to or use of the Az-Ai Site or inability to use the Site, including without limitation any actual or threatened suit, demand or claim made against Az-Ai and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
Termination
Notwithstanding any of these Conditions, Az-Ai reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.
Miscellaneous
These Conditions contain the entire understanding of you and Az-Ai with respect to the subject matter hereof and supersedes all prior agreements and understandings between you and Az-Ai with respect to the subject matter hereof. The failure of Az-Ai at any time to enforce any of the provisions of these Conditions will not be deemed or construed to be a waiver of any such provisions, or in any way to affect the right of Az-Ai to thereafter enforce each provision of these Conditions. No waiver by Az-Ai of any breach of any provision of these Conditions will be construed or deemed to be a waiver of any other subsequent breach. If any provision of these Conditions is declared invalid or otherwise determined to be unenforceable for any reason, such provision will be deemed to be severable from the remaining provisions of these Conditions, which will otherwise remain in full force and effect. Provisions concerning your rights and obligations which by the content of the provision operate after termination or which are necessary to enforce any right will survive any termination or expiration of these Conditions.
Modification And Notice
You agree that Az-Ai may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Severability
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact@az-ai.com